How We Help

Six ways we help
Salesforce orgs
work better.

Every engagement starts with a senior architect on the first call and stays that way. We scope work in writing, document everything, and hand you a platform your team can operate.

Not sure where to start? Book a 30-minute call → No commitment, no pressure.

AdvisoryImplementationAgentforce & AIOptimizationManaged ServicesTraining
01Advisory & Strategy

Make the right decision before you build.

Most Salesforce problems are expensive because they were decided wrong at the start. The wrong platform, the wrong data model, the wrong integration pattern — these are not implementation problems. They are architecture problems, and they compound.

Before you commit implementation budget, we help you get alignment on what to build, in what order, and why. We've been in enough orgs to know where the assumptions go wrong — and how to surface them before they cost you.

Who it's for
  • Leadership teams evaluating whether to expand or replace Salesforce
  • Companies about to start a major implementation or transformation
  • Orgs that have grown but haven't re-evaluated the architecture
  • Companies navigating M&A and needing Salesforce due diligence
What's included
  • Digital transformation roadmap
  • CRM strategy & platform selection
  • Org health assessment & technical debt analysis
  • Agentforce / AI readiness evaluation
  • M&A Salesforce due diligence
  • Executive stakeholder alignment sessions
  • Platform consolidation analysis
  • Architecture decision records (ADRs)
Key deliverable
Stakeholder-ready roadmap
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02Implementation

A Salesforce build your team can actually own.

We handle the full implementation — configuration, custom development, data migration, integrations, testing, and go-live — and hand you a complete artifact library when we're done. Not a black box. A platform your team understands.

Every engagement is scoped in writing before a line of configuration starts. Every deliverable is documented. At the end, your admins and developers have everything they need to operate and extend what we built.

Who it's for
  • Companies implementing Salesforce for the first time
  • Orgs replacing or expanding an existing implementation
  • Teams that need a credentialed architect on the build, not just oversight
  • Organizations that have been burned by underdocumented projects
What's included
  • Sales Cloud, Service Cloud, Revenue Cloud / CPQ
  • Marketing Cloud, Experience Cloud
  • Financial Services Cloud, Health Cloud
  • Data Cloud & Agentforce integration
  • MuleSoft and third-party integrations
  • Scoped QuickStarts to full enterprise programs
  • Data migration planning and execution
  • User acceptance testing & go-live support
Key deliverable
Full artifact library: BRD, TDD, data migration plan, go-live runbook
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03Agentforce & AI

AI that works in your org, not just in a demo.

There's no shortage of Agentforce demos. What's rare is agents that hold up in production — properly scoped, governed, and integrated with your actual data and processes. Most AI projects fail at the edge cases that demos skip.

We start by identifying where AI actually moves the needle for your business — not where it's technically possible. Then we build it right: with appropriate guardrails, tested against real production scenarios, and with documentation your team can maintain.

Who it's for
  • Organizations evaluating where to start with Agentforce
  • Teams that have tried AI and gotten inconsistent or hallucinated results
  • Companies that need custom LLM integrations connected to Salesforce data
  • Orgs building internal AI governance and center-of-excellence frameworks
What's included
  • Agent strategy & use-case prioritization
  • Agentforce implementation & configuration
  • Custom LLM chat integration (OpenAI, Anthropic, Bedrock)
  • Prompt engineering & agent governance
  • Data Cloud activation for AI grounding
  • Agent testing and production validation
  • Governance documentation & AI policy frameworks
  • Ongoing agent monitoring and optimization
Key deliverable
Production-grade agents with governance documentation
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04Optimization & Re-implementation

Your org is slowing you down. Let's fix it properly.

Technical debt accumulates quietly — until it slows down every release, breaks every new integration, and makes your admins afraid to touch anything. Most orgs in this state need a structured remediation, not just quick fixes layered on top of quick fixes.

We assess, prioritize, and work through the debt systematically. Whether you've inherited a neglected org, survived a bad implementation, or need to consolidate after an acquisition — we clean it up, document what we changed, and put it on solid ground.

Who it's for
  • Orgs that inherited undocumented or over-customized configurations
  • Companies needing to consolidate multiple Salesforce instances post-M&A
  • Teams stuck on Process Builder and Classic workflows
  • Organizations where every release is a fear event
What's included
  • Full org audit and technical debt prioritization
  • Process Builder → Flow migration
  • Lightning migration from Classic
  • Org consolidation post-M&A
  • CPQ optimization & re-scoping
  • Integration refactoring and API modernization
  • Security review and permission model cleanup
  • Architecture documentation from scratch
Key deliverable
Clean org, documented architecture, zero legacy workflows
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05Managed Services

Salesforce expertise on tap, without the headcount.

Not every company needs a full-time Salesforce architect — but every Salesforce org needs someone accountable for it. Someone who knows the history, makes the architecture calls, runs the releases, and shows up when something goes wrong.

We operate as that person on a monthly retainer. Fixed hours or outcome-based, depending on your needs. Quarterly business reviews included. You get senior coverage without the fully-loaded cost of a senior hire.

Who it's for
  • Mid-market companies without in-house Salesforce architects
  • Post-implementation teams that want continued senior oversight
  • Orgs between hires or scaling up their Salesforce capability
  • Companies that want architecture decisions made by someone experienced, not a junior admin
What's included
  • Senior architect embedded in your sprint cadence
  • Architecture review on all new development
  • Release management & deployment coordination
  • DevOps pipeline setup and management
  • Quarterly business reviews with KPI dashboards
  • Incident response and break/fix support
  • Roadmap planning and backlog prioritization
  • Fixed-hour or outcome-based engagement models
Key deliverable
Dedicated senior architect, QBRs, and full release oversight
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06Training & Enablement

Make sure your team actually uses what you built.

Adoption is where most implementations quietly fail. The platform is live, the training deck was presented, and three months later a third of the team still uses spreadsheets. This isn't a technology problem — it's a change management problem.

We design the training, change management, and governance structures that close the gap between go-live and real usage. Using the Prosci ADKAR model, we build adoption plans tied to measurable outcomes — not just completion metrics.

Who it's for
  • Post-implementation teams struggling with adoption
  • Companies building an internal Salesforce admin team from scratch
  • Organizations that need structured change management before and during a rollout
  • Teams setting up a Center of Excellence and governance structure
What's included
  • Role-based training curriculum design and delivery
  • Change management planning (Prosci ADKAR)
  • Admin certification preparation programs
  • Center of Excellence setup & governance frameworks
  • Adoption KPI dashboards
  • Train-the-trainer programs
  • Post-launch support desk frameworks
  • User feedback loops and iteration cycles
Key deliverable
Adoption plan, role-based curriculum, ADKAR change model
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Get started

Not sure which service fits?
Let's figure it out together.

Most engagements start with a 30-minute discovery call. No commitment, no pressure — just a real conversation with a senior architect about your org.

Book a Discovery Call →